Terms of sale

Article 1. About us

The present conditions of sale are applicable to the commercial website www.Manucurist.com managed by the company Manucurist with a capital of 156.450,00€ whose head office is located at 19 rue d'Enghien 75010 Paris, registered in the PARIS Trade and Companies Register under the number 813 646 429 (hereinafter, the "Seller") which markets products to consumers and buyers (hereinafter, the "Customer").

By using this site, you acknowledge having read and accepted these conditions.

The customer service number of the company Manucurist is : 01 43 13 33 50 (price of a local call).

Last date of modification of the T&Cs: March 2021

Article 2. Subject

The present conditions of sale aim at defining the contractual relations between Manucurist and the Buyer and the conditions applicable to any purchase made through the website www.Manucurist.com website.

The acquisition of a product through this site implies an acceptance without reserve by the Buyer of these conditions of sale which the buyer acknowledges having read prior to his order.

Before any transaction, the Buyer declares on the one hand that the purchase of products on the site www.Manucurist.com is not directly related to his professional activity and is limited to a strictly personal use and on the other hand to have the full legal capacity, allowing him to commit himself under these general conditions of sale.

The Company Manucurist retains the possibility of modifying at any time these conditions of sale, in order to respect any new regulation or in order to improve the use of its site. Therefore, the applicable conditions will be those in force at the date of the order by the buyer.

Definitions :

  • « UserUser" means any individual or legal entity that uses this Site.
  • « Buyer or Buyers "means the Consumer who has placed an Order for a Product sold on the Web Site;
  • « OrderOrder" refers to any order placed by the User on the present Web site and registered for this purpose on the Site;
  • « General Sales Conditions or GSC "means the present general terms and conditions of online sale;
  • « Products"means the material things that can be appropriated and that are offered for sale on this Site;
  • « SiteSite" means this Internet site, i.e. www.Manucurist.com;
  • « Company"means the Company Manucuristmore fully described in Section 1 hereof.

Article 3. Products

The Products offered are those listed on the Site, within the limits of available stocks. The Company reserves the right to modify at any time the range of products. Each product is presented on the Website in the form of a description of its main technical characteristics (capacity, use, composition). The photographs are as accurate as possible but do not commit the Seller. The sale of products presented in the Site www.Manucurist.com is intended for all Buyers residing in countries that fully authorize the entry into their territory of these products.

The Buyer declares to be fully aware of the provisions of the product and agrees not to engage the responsibility of the Seller subject to the application of the imperative legal provisions.

Article 4. Price and VAT

The prices of the products are those appearing on the site at the day of its consultation by the customer. The prices of the products are indicated in euros and are inclusive of all taxes, except for delivery costs which remain the responsibility of the customer unless otherwise stated or specific conditions. The countries of the European Community are taxed at the current VAT rate. The other countries are exempted and pay the rights at the entry of the territory. The calculation of the taxes is entirely automated by the system.

Customs fees :

Your order will be shipped from our workshop in France.
For the countries member of the European Union, no customs fees will be applied.
For a delivery in the United Kingdom, no customs charges will be applied if the value of your order is less than £135.
Outside of these countries, it is possible that customs fees are applied by the customs of the country of delivery. The amount may vary depending on the country in question.

Article 5. Process of placing an order

The User materializes his order by completing the following six steps:

  • Step 1. Create his customer account or indicate his login and the associated password.
  • Step 2. Add the selected Product(s) to your shopping cart. The access to the basket is possible at any time for modification or validation.
  • Step 3. Validate your cart after having checked its content
  • Step 4. Access his account in order to confirm and complete the details necessary for delivery. If the customer does not already have an account on the Site, create a customer account and fill in the required information regarding his identity
  • Step 5. On the order summary page, accept expressthe general sales conditions of the Site.
  • Step 6. Finally, the customer will be redirected to the secure online payment site to validate the payment. The final acceptance of the customer is thus materialized by the validation of his bank details (credit card number, expiration date and cryptogram). The placing of the order by the customer implies the full and unreserved acceptance of the latter to the present general conditions of sale.

Confirmation of order :
When your order is transmitted, you will receive by return an email confirming your order including the registration of your order, the details of the ordered items, personal data including the address and the delivery method. No COD orders or money orders.

Order tracking:
To track the progress of your order go to "My Account" in the online catalog. After logging in, you will be able to view the status of your orders.

  • "Not processed": your order is still being prepared.
  • "Processed": your order is ready to be collected by our carriers. You will soon receive an email from the carrier indicating that it has been collected.

Order archiving:
The customer's shopping cart is archived and kept for a later order for a period of 30 days, even in case of interruption of the internet connection. The details of the order are archived in accordance with Article L.134-2 of the Consumer Code, for a period of ten years on a secure server. However, no credit card number is kept. The customer accepts that the order confirmation is considered as proof of the contractual relationship between the parties.

Article 6. Secure payment

Manucurist has set up a secure payment system for all orders placed on the e-shop www.Manucurist.com.

The customer can pay his order through different payment methods:

  • By credit card :
    Visa, Master Card, CB, Payment in 2 or 3 times without charge with ALMA. All credit card numbers are encrypted on 128 bits by the software when the order is placed. Orders delivered outside of France are payable exclusively by credit card. Secure payment.
  • By PayPal :
    Your payments are made directly on the PayPal website via encrypted pages thanks to the SSL protocol (Secure Socket Layer). www.Manucurist.com has no access to your bank details.
  • By Amazon Pay :
    Amazon Pay is a fast, easy and secure way to pay for your purchases. Simply use the information stored in your Amazon account.

Article 7. Delivery time and shipping costs

The Customer will be informed by email when the package is picked up with the tracking number. The shipping costs are automatically calculated at the end of your order according to the place of delivery.

  • Delivery FRANCE, MONACO, ANDORRA :
    • Delivery in relay point (only for France) - 3,50
      Mondial Relay in 2 to 3 working days. Free delivery for orders over 39€.
    • Standard delivery - 5,50
      Colissimo in 4 to 6 working days. Free delivery for orders over 49€.
  • Delivery DOM TOM :
    • Standard delivery - 25€.
      Colissimo in 5 to 10 working days. Free delivery for orders over 79€.
  • Delivery EUROPE :
    • Standard delivery - 6,40
      Delivery in 6 to 8 working days. Free delivery for orders over 79€.
  • Delivery SWITZERLAND / BULGARIA / MALTA / CROATIA / NORWAY / ROMANIA :
    • Standard delivery - 9€. 
      Delivery in 6 to 8 working days. Free delivery for orders over 79€.
  • UK Delivery :
    • All purchases and deliveries to the United Kingdom can only be made on the website uk.Manucurist.com.
  • Delivery REST OF THE WORLD :
    • Standard delivery - 25€.
      Delivery in 6 to 10 working days. Free delivery for orders over 79€.

The delivery times do not include the preparation time, which may result in a few days difference in the receipt of your order.
Moreover, the delivery times are the sole responsibility of the carriers and in no case, the responsibility of Manucurist could not be committed in the event of non-observance of the delivery periods.

Article 8. Reserve of property

The company Manucurist retains full ownership of the products sold until full payment of the price, in principal, expenses and taxes included.

Article 9. Anomaly at the delivery

Upon delivery of the order, the customer must check the conformity and the state of the order and issue, if necessary, all the useful reserves concerning the apparent defects (missing product, damaged package).

The goods are transported under the responsibility of the customer. The latter must refuse a package with anomalies or a presentation that could suggest partial or total deterioration of the goods or theft. In case of return by the Post Office following a refusal of reception for deterioration of the parcel, the order is reshipped without expenses and in good condition to the customer.

The customer must declare by email or any other written means a possible error or anomaly or defect concerning the articles received and this within 48 hours of receipt of the package. The telephone service 01 43 13 33 50 does not manage the problems of logistics. You must contact us via our contact form specifying the object of your complaint with your Internet order number.

In case of return of the parcel, for non claim at the post office or relay point within 15 days; you will be refunded the amount of the price of your order from which we withdraw 10€. The refunded amount represents the initial amount of your order to which we have withdrawn the management fees of your order, that is to say 10€.

Article 10. Withdrawal

Under Article L121-20 of the Consumer Code, the Buyer has a period of thirty working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the Seller for reimbursement without penalty, except for the cost of return.

To return a product, you must contact the customer service and inform them of the desired return, before sending the package at your expense.

The return can only be made if the product has never been opened and used, in perfect condition, as you received it. Items must be returned in their original packaging, along with supporting documentation. Items returned incomplete, damaged or soiled by the customer will not be accepted and cannot be reshipped.

When returning items, if the items are in conformity, all costs are reimbursed with the exception of the additional delivery costs chosen by the consumer.

Do not forget to join to your shipment :

  • a copy of the invoice,
  • the defective product or item properly packaged,
  • the return form that you will have duly completed and signed.

Any product to be returned must be sent to the following address

Manucurist at
BSL - Bretagne Services Logistiques
Dock 9 or 10
8 rue rené Panhard
35230 NOYAL CHATILLON SUR SEICHE

Refunds :

a. If the customer has already received his order :
In case of withdrawal, Manucurist will refund all payments received for the order, including shipping costs, offered by Manucurist and without extra charge within 8 days of the customer's request. Manucurist However, the company reserves the right to defer the refund until it has received the returned products, at the customer's expense. The refund will be made by crediting the customer's bank account corresponding to the credit card used to pay for the order or by the PAYPAL account if the order was paid via PAYPAL.

b. If the order has not yet been shipped:
In case of withdrawal of the customer, Manucurist will reimburse all payments received for the order without undue delay and in any case no later than 8 days after the customer's request. In case of partial return of the ordered products or error on the delivery address by the customer, the initial delivery charges will not be refunded.

c. The case of promotional offers:
The customer can be led to benefit on the Site of a conditional promotional offer, or of the free delivery, allowing him to obtain a reduction. In case of return by the customer of only a part of the articles having allowed him to benefit from this promotional offer, the customer will be refunded of a sum equal to the price of the returned product from which will be deducted the reduction initially applied and to which the customer will not be able to claim any more.
Similarly, the customer may be offered a gift for the purchase of one or more products. In case of return by the customer of this product or a part of these products, the customer will also have to return the gift from which he benefited.

Article 11. Guarantee

In accordance with the legal provisions in force relating to the conformity of the good to the contract, in the matter of hidden defects (available in appendix of the present conditions, click here) to be RENSEIGNER. In case of non-conformity of a product sold, it may be returned to the company Manucurist who will take it back, exchange it or reimburse it within a maximum period of two years from the delivery of the good. The company will also reimburse the entirety of the return costs upon presentation of the receipts.

All claims, requests for return or refund must be made by post to the following address Manucurist 19 rue d'Enghien 75010 or by contacting the customer service at: 01 43 13 33 50 (price of a local call) or via our contact form To contact us.

The buyer can decide to implement the guarantee against the hidden defects of the sold thing within the meaning of the article 1641 of the civil code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

Refunds for Products found to be non-conforming or defective shall be made as soon as possible and no later than fourteen (14) days following the Seller's finding of the lack of conformity or hidden defect. The refund will be made by crediting the Customer's bank account or Paypal account.

The Seller shall not be held liable in case of non-compliance with the legislation of the country in which the Products are delivered, which it is up to the Customer to check, or in case of misuse, negligence or lack of maintenance on the part of the Customer, as well as in case of normal wear and tear of the Product, accident or force majeure.

The Seller's warranty is, in any case, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.
The replacement of Products shall not extend the duration of the warranty.

Products that have been modified, repaired, integrated or added by the buyer are excluded from the warranty. The warranty will not apply to visible defects. The warranty will not cover products damaged during transport or due to misuse.


Method of implementation of the guarantee:
When acting in legal guarantee of conformity, the Buyer:
Has a period of two years from the date of delivery of the goods to act;
Can choose between repair or replacement of the good, subject to the conditions of costs provided by Article L217-9 of the Consumer Code;
Is exempted from proving the existence of the lack of conformity of the good during the six months following the delivery of the good. This period is extended to twenty-four months from March 18, 2016, except for used goods.
The legal guarantee of conformity applies independently of the commercial guarantee that may possibly cover the Product. The Customer may decide to implement the warranty against hidden defects Product in accordance with Article 1641 of the Civil Code; in this case, he/she may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

Article 12. Responsibility

The company Manucuristin the process of distance selling, is not responsible for lasts only by an obligation of means. Its responsibility could not be committed for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of the service, or other involuntary problems.

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Manucurist adheres to the Service of the Mediator of the e-commerce of the FEVAD (Federation of the e-commerce and the remote sale) whose coordinates are the following ones: 60 Rue La Boétie - 75008 Paris - France http://www.mediateurfevad.fr. After prior written request from consumers to Manucuristthe Mediator's Service may be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click here.

 

Article 13. Intellectual property

All the elements of the Site are and remain the intellectual and exclusive property of the company Manucurist. The user is not authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the Site whether in the form of photo, logo, visual or text.

Article 14. Personal data

The company Manucurist undertakes to preserve the confidentiality of the information provided by the Buyer, which he would be brought to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978 and the European Regulation 2016/679. As such, the user has a right to access, modify and delete information about him. He can make the request at any time via our contact form. Manucurist processes consumer information in accordance with itsPrivacy Policy.

Article 15. Applicable Law

The present conditions of remote sale are subjected to the French law.

Annex

Provisions relating to legal guarantees
Article L. 211-5 of the Consumer Code: "To be in conformity with the contract, the goods must :
1/ Be fit for the purpose usually expected of similar goods and, where applicable: -correspond to the description given by the seller and have the qualities that the seller has presented to the buyer in the form of a sample or model; - have the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2/Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L. 217-4 of the French Consumer Code: "The seller delivers goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility."

Article L. 217-9 of the French Consumer Code: "In the event of a lack of conformity, the buyer may choose between repairing or replacing the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, given the value of the goods or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.

Article L. 217-12 of the Consumer Code: "The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods."

Article L. 217-16 of the French Consumer Code: "When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty that remained to run. This period runs from the date of the buyer's request for intervention or from the time the item in question is made available for repair, if this availability is subsequent to the request for intervention.

Article 1641 of the Civil Code: "The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them."

Article 1643 of the Civil Code: "He is bound by the hidden defects, even if he did not know about them, unless, in this case, he stipulated that he will not be obliged to any guarantee.

Article 1644 of the Civil Code: "In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned to him, or keeping the thing and having part of the price returned to him, as arbitrated by experts."

Article 1648, paragraph firstof the Civil Code: "The action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.