Terms of sale

Article 1. About us

These conditions of sale are applicable to the merchant website www.munucurist.com managed by Manucurist with a share capital of € 156,450.00 whose head office is located 19 rue d'Enghien 75010 Paris, registered in the Trade and Paris companies under number 813 646 429 (hereinafter, the "Seller") which markets products after consumers and buyers (hereinafter, the "Customer").

By using this site, you acknowledge having read these conditions and have accepted them.

The customer service number of Manucist is: 01 43 13 33 50 (price of a local call).

Last date for modifying GTC: March 2021

Article 2. Object

These conditions of sale aim to define the contractual relations between Manucrist and the buyer and the conditions applicable to any purchase made through the website www.manucist.com.

The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale which the buyer acknowledges having read beforehand.

Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.manucist.com is unrelated to his professional activity and is limited to strictly personal use and on the other hand having full Legal capacity, allowing him to commit to these general conditions of sales.

Manucrist is the possibility of modifying these sales conditions at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the order by the buyer.

Definitions:

  • « User»Messages any legal or physical person who uses this site.
  • « Buyer or buyers »Refers to the consumer who has placed a product sold on the website;
  • « Ordered»Refers to any order placed by the user on this site and registered for this purpose on it;
  • « General conditions of sale or CGV »Meals these general conditions and online sales;
  • « Products»Refers to material things that may be the subject of appropriation and which are offered for sale on this site;
  • « Site»Note this website, that is to say www.manucist.com;
  • « Company"Designates Manucrist, more widely described in article 1 of these.

Article 3.

The products offered are those which appear on the site, within the limits of available stocks. The company reserves the right to modify the assortment of products at any time. Each product is presented on the website in the form of a description using its main technical characteristics (capacity, use, composition). The photographs are as faithful as possible but do not engage the seller. The sale of the products presented on the site www.munucurist.com is intended for all resident buyers in countries which fully authorize the entry into their territory of these products.

The Buyer declares that he is fully aware of the provisions of the product and agrees not to engage the responsibility of the seller subject to the application of the imperative legal provisions.

Article 4. Price and VAT

The prices of the products are those appearing on the site on the day of its consultation by the customer. The prices of the products are indicated in euros and get along with TTC, excluding delivery costs which remain the responsibility of the customer unless special mentions or conditions. The countries of the European Community are taxed at the current VAT rate. The other countries are exempt and pay the rights to the entrance to the territory. The tax calculation is fully automated by the system.

Customs fees:

Your order will be shipped from our workshop in France.
For the member countries of the European Union, no customs fees will therefore be applied.
For delivery to the United Kingdom, no customs fees will be applied if the value of your order is less than £ 135.
Outside these countries, customs fees may be applied by customs in the delivery country. Their amount may vary depending on the country in question.

Article 5. Process for an order

The user materializes his command by filling the following six stages:

  • Step 1. Create your customer account or indicate your username and associated password.
  • Step 2. Add the product (s) selected in its basket. Access to the basket being possible at any time for modification or validation.
  • Step 3. Validate your basket after checking its content
  • Step 4. Access your account to confirm and supplement the contact details necessary for delivery. In the event that the customer does not already have an account on the site, create their customer account and fulfill the required information about their identity
  • Step 5. On the page of the order summary, expressly accept the general conditions of sale of the site.
  • Step 6. Finally, the customer will be redirected to the secure online payment site to validate the payment. The final acceptance of the customer is therefore materialized by the validation of his bank details (bank card number, expiration date and cryptogram). The ordering by the Customer implies the whole and unreserved membership of the latter in these general conditions of sale.

Order confirmation :
When your order is sent, you receive an email confirming your order including the recording of your order, the details of the items ordered, personal data including the address and the delivery method. No order against reimbursement or payment by mandate.

Order tracking :
To follow the evolution of the processing of your order go to "my account" in the online catalog. After identifying yourself, you can consult the status of your orders.

  • "Unwelcome": your order is still being prepared.
  • "Treaty": your order is ready to be collected by our carriers. You will soon receive an email from the carrier indicating that it has been collected.

Order archiving:
The customer's basket is archived and kept for a subsequent order for a period of 30 days, even in the event of interruption of the Internet connection. The details of the order are archived in accordance with article L.134-2 of the Consumer Code, for a period of ten years on a secure server. However, no credit card number is kept. The Customer accepts that the order confirmation is considered as proof of the contractual relations between the parties.

Article 6. Secure payment

Manucurist has set up a secure payment system for any order made on the e-shop www.munucrist.com.

The customer can pay his order through different payments of payments:

  • By credit card :
    Visa cards, Master Card, CB, payment in 2 or 3 times at no cost with Alma. All credit card numbers are encrypted on 128 bits by the software when the order is placed. Orders delivered outside mainland France are payable exclusively by bank card. Secure payment.
  • By Paypal:
    Your payments are made directly on the Paypal site via encrypted pages thanks to the SSL (Secure Socket Layer) protocol. www.manucist.com has no access to your bank details.
  • By Amazon Pay:
    Amazon Pay is a quick, simple and secure way to pay for your purchases. Just use the information saved in your Amazon account.

Article 7. Delivery time and shipping costs

The customer will be informed by email of the parcel care with the package tracking number. The shipping costs are calculated automatically at the end of your order according to the delivery location.

  • French delivery, Monaco, Andorra:
    • Delivery in relay point (only for France) - € 3.50
      Mondial Relay in 2 to 3 working days. Free delivery from 39 €
    • Standard delivery - € 5.50
      Colissimo in 4 to 6 working days. Free delivery from 49 €
  • Dom Tom Delivery:
    • Standard delivery - 25 €
      Colissimo in 5 to 10 working days. Free delivery from € 79
  • Europe delivery:
    • Standard delivery - € 6.40
      Delivery in 6 to 8 working days. Free delivery from € 79
  • Swiss / Bulgaria / Malta / Croatia / Norvege / Romania delivery:
    • Standard delivery - 9 € 
      Delivery in 6 to 8 working days. Free delivery from € 79
  • UK delivery:
    • Any purchase and delivery for the United Kingdom cannot be made only on the site uk.manucist.com.
  • Delivery remains of the world:
    • Standard delivery - 25 €
      Delivery in 6 to 10 working days. Free delivery from € 79

Delivery times do not include preparation deadlines, which can therefore cause a few days apart, receipt of your order.
In addition, delivery times are the sole responsibility of the carriers and in no case may Manucrist are liable in the event of non-compliance with delivery times.

Article 8. Reserve of ownership

Manucist keeps full ownership of the products sold until perfect collection of the price, in principal, fresh and taxes included.

Article 9. Anomaly on delivery

Upon delivery of the order, the Customer must check the conformity and the condition of his order and issue, if necessary, all the useful reservations concerning apparent defects (missing product, damaged package).

The goods are transported under the responsibility of the customer. The latter must refuse a package with anomalies or a presentation which could suggest a partial or total deterioration of the goods or a flight. In case of return by post following a refusal of receipt for deterioration of the package, the order is re -expressed free of charge and in good condition to the customer.

The Customer must declare by email or any other written means of a possible error or anomaly or criminal concern regarding the items received and this within 48 hours of receipt of the package. Telephone service 01 43 13 33 50 does not manage logistics problems. You must contact us via our Contact form By specifying the object of your complaint with your Internet order number.

In the event of a return shipping sender, for non -complaint to the post office or relay point on time; You will be reimbursed for the amount of the price of your order from which we withdraw € 10. The amount reimbursed therefore represents the initial amount of your order from which we have withdrawn the management fees of your order, or € 10.

Article 10. Withdrawal

Under article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise his right of withdrawal and thus return the product to the seller for Reimbursement without penalty, with the exception of return costs.

To return a product, you must contact customer service and notify them of the desired return, before sending the package at your expense.

The return can only be made if the product has never been opened and used, in impeccable condition, as you have received it. The items must be returned to their original packaging, accompanied by supporting documents. The articles returned incomplete, damaged, damaged or soiled by the customer are not taken up, they will be re -expressed at your expense.

When you return, if the items are in accordance, all costs are reimbursed with the exception of additional delivery costs chosen by the consumer.

Do not forget to join your shipment:

  • the copy of the invoice,
  • properly packaged product or article,
  • The return voucher that you have duly filled and signed.

Any product to return is to be sent to the following address:

Manucist 1st floor
19 rue d'Enghien
75010 Paris

Refund :

has. If the customer has already received his order:
In the event of withdrawal, Manucist will reimburse him all the payments received for the order, including the delivery costs, offered by Manucrist and without supplement no later than 8 days after the customer's request. Manucrist, however, is the right to postpone the reimbursement until it has received the returned products, payable by the customer. The refund will be made by credit on the bank account of the customer corresponding to the bank card used to pay the order or by the PAYPAL account if the order has been paid via PayPal.

b. If the order has not yet been shipped:
In the event of customer withdrawal, Manucist will reimburse all the payments received for the order without excessive delay and in any event, at the latest 8 days after the customer's request. In the event of partial return of the products ordered or error on the delivery address by the customer, the initial delivery costs will not be reimbursed.

vs. The case of promotional offers:
The customer may have to benefit from a conditional promotional offer, or free delivery, allowing him to obtain a reduction. In the event of return by the Customer of a party only of the items that allowed him to benefit from this promotional offer, the Customer will be reimbursed for an amount equal to the price of the returned product from which the reduction applied initially and to which the customer will be deducted will no longer be able to claim.
Likewise, the customer may have to benefit from a gift for the purchase of one or more products. In the event of return by the customer of this product or part of these products, the customer must also return the gift from which he has benefited.

Article 11. Guarantee

In accordance with the legal provisions in force relating to the conformity of the property to the contract, in terms of hidden defects (available in the appendix to these conditions, click here) to be informed. In the event of non-compliance with a product sold, it may be returned to Manucurist which will take it back, exchange it or reimburse it within two years maximum from the issuance of the property. The company also reimburses all return costs on simple presentation of supporting documents.

All complaints, return or reimbursement requests must be made by post to the following address: Manucist 19 rue d'Enghien 75010 or by contacting customer service at: 01 43 13 33 50 (price of a local call ) or via our contact form Contact us.

The buyer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

The reimbursements of the products deemed in accordance with non -compliant or defective will be made as soon as possible and at the latest in the fourteen (14) days of the observation by the seller of the lack of compliance or hidden defect. The refund will be made by credit on the customer's bank account or on their PayPal account.

The seller's responsibility cannot be engaged in the event of non-compliance with the legislation of the country in which the products are delivered, that it is up to the customer to check, or in the event of misuse, negligence or lack of maintenance of maintenance The customer's share, as in the case of normal product, accident or force majeure.

The seller's warranty is, in any event, limited to the replacement or reimbursement of non -compliant or affected products of a defect.
The replacement of products does not have the effect of extending the duration of the warranty.

The modified, repaired, integrated or added by the buyer are excluded from the buyer. The warranty does not cover apparent defects. The warranty will not support damaged products when transporting or due to misuse.


Modity of implementation of the guarantee:
When it acts as a legal compliance guarantee, the buyer:
Benefits from a period of two years from the issuance of the property to act;
Can choose between the repair or replacement of the property, subject to the cost conditions provided for in article L217-9 of the Consumer Code;
Is exempt from reporting proof of the existence of the lack of conformity of the property during the six months following the delivery of the property. This period is increased to twenty-four months from March 18, 2016, except for second-hand goods.
The legal compliance warranty applies independently of the commercial guarantee that may possibly cover the product. The Customer may decide to implement the guarantee against hidden defects produced in accordance with article 1641 of the Civil Code; In this case, he can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

Article 12. Responsibility

Manucrist, in the distance selling process, is only held by an obligation of means. Its responsibility cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, breakdown of the service, or other involuntary problems.

In accordance with the provisions of the Consumer Code concerning the amicable dispute settlement, Manucist adheres to the service of the mediator of E-commerce of the Fevad (Federation of e-commerce and distance sale) whose contact details are as follows: 60 La Boétie - 75008 Paris - http://www.mediateurfevad.fr. After a prior written approach to consumers vis-à-vis Manucist, the mediator's service can be seized for any consumer dispute, the settlement of which would not have succeeded. To find out the mediator's seizure methods, click here.

 

Article 13. Intellectual property

All the elements of the site are and remain the intellectual and exclusive property of Manucrist. The user is not authorized to reproduce, exploit, or use in any title, even partially, elements of the site whether in the form of a photo, logo, visual or text.

Article 14. Personal data

Manucrist is committed to preserving the confidentiality of the information provided by the buyer, which he would be led to transmit for the use of certain services. All information concerning him is subject to the provisions of law n ° 78-17 of January 6, 1978 and the European regulation 2016/679. As such, the Internet user has the right to access, modify and delete information concerning him. He can request it at any time via our Contact form. Manucist deals with consumers in accordance with itsPrivacy policy.

Article 15. Applicable law

These distance selling conditions are subject to French law.

Annex

Provisions relating to legal guarantees
Article L. 211-5 of the Consumer Code: "To comply with the contract, the property must:
1/Be specific to the usually expected use of a similar property and, if applicable: -Corresser for the description given by the seller and have the qualities that he presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately wait for public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2/or present the characteristics defined by mutual agreement by the parties or be specific to any special use sought by the buyer, brought to the attention of the seller and which the latter accepted. »»

Article L. 217-4 of the Consumer Code: “The seller delivers a good in accordance with the contract and responds to existing compliance defects during issuance. He also responds to compliance defects resulting from the packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility. »»

Article L. 217-9 of the Consumer Code: “In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the property. However, the seller may not proceed according to the choice of the buyer if this choice results in a manifestly disproportionate cost with regard to the other modality, taking into account the value of the property or the importance of the defect. It is then required to proceed, unless impossible, according to the modality not chosen by the buyer. »»

Article L. 217-12 of the Consumer Code: “The action resulting from the lack of compliance is prescribed by two years from the issuance of the property. »»

Article L. 217-16 of the Consumer Code: “When the buyer asks the seller, during the price of the commercial guarantee which was granted to him when the acquisition or repair of a movable property, a discount In a state covered by the guarantee, any immobilization period of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's intervention request or the provision for repairing the property in question, if this provision is after the intervention request. »»

Article 1641 of the Civil Code: “The seller is held from the guarantee due to the hidden defects of the thing sold which make it unfit for the use to which it is destined, or which decreases this use so much, that the buyer does not would not have acquired, or would have given only a lower price, if it had known them. »»

Article 1643 of the Civil Code: "It is held hidden vices, anyway he would not have known them, unless, in this case, he has stipulated that he will not be obliged to any guarantee. »»

Article 1644 of the Civil Code: “In the case of articles 1641 and 1643, the buyer has the choice to make the thing and to be returned the price, or to keep the thing and have part of the price, such as that she will be arbitrated by experts. »»

Article 1648, paragraph 1, of the Civil Code: “The action resulting from crippling vices must be brought by the buyer within two years from the discovery of the vice. »»