Frequently asked questions

Delivery

You can track the progress of your order via our interface: https://manucurist.shipup.co/

We deliver all over France and overseas.

Click and Collect
Ritiro gratuito al Green Club Manucurist.
Senza acquisti minimi, se sei nella capitale francese, compra online e ritira il tuo ordine in negozio al 19 rue d'Enghien 75010 Paris (dalle 12 alle 19:30 dal Mercoledí al Sabato).

France / Monaco / Andorre
Home delivery — €6.40
2-3 business days. Free delivery when you spend €39 or more.

DOM TOM
Home delivery — €25
5-10 business days. Free delivery when you spend €79 or more.

European Union*
*: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Home delivery — €6.40
6-8 business days. Free delivery when you spend €39 or more.

Bulgaria/Croatia/Malta/Norway/Romania/Switzerland
Home delivery — €9
6-8 business days. Free delivery when you spend €79 or more.

Rest of the world excluding United Kingdom, Guernsey and Jersey
Home delivery — €25
Delivery in 8-10 business days. Free delivery when you spend €79 or more.

Nell'e-mail "Aggiornamento della spedizione dell'ordine di Manucurist"
Una volta che il corriere ha ritirato il tuo pacco, riceverai un'email con un aggiornamento dello stato del tuo ordine e il tuo numero di tracking del corriere.

Se stiamo inviando il tuo pacco all'estero, non preoccuparti se il tuo tracking non viene aggiornato istantaneamente. Il corriere spesso aspetta che arrivi nel paese di destinazione prima di aggiornare il tuo numero di tracking.

O nel tuo account cliente
Se hai creato un account cliente quando hai effettuato il tuo ordine, il tuo numero di tracking del corriere sarà mostrato lì, sotto "I miei ordini".

O nella pagina di monitoraggio dell'ordine
Inserendo il tuo nome e il tuo codice postale: https://manucurist.shipup.co/ Se non è disponibile alcun numero di tracking, significa che l'ordine non è stato ancora ritirato dal corriere.

It is possible that one of your neighbours or the doorman of your building took it for you. Don't forget to ask them! If not, it may be that the courier has updated the delivery status before delivering the parcel. Wait at least another working day before it arrives!

If it has not yet arrived, feel free to contact us by clicking here, so we can find a solution together :)

Orders & Booking

Unfortunately, once you have placed your order, you cannot change the items ordered.

Con un po' di fortuna, il tuo ordine non sarà ancora stato elaborato dal nostro coordinatore della logistica. Solo in questo caso, potremo annullarlo se contattaci cliccando qui.

Check whether your package was open or damaged before you opened it, and take photos of the outside and contents. Then contact us by clicking here and we will find a solution for you!

You should click on ‘Forgot password?’ on the login page. We will then send a link to your email address so you can reset your password. If you have any problems, contact us by clicking here.

Our warehouse is open from Monday to Friday. All orders placed on Saturday or Sunday are processed on Monday. If it's a public holiday, your order is processed the following day.

To book a Green nail polish or Green Flash gel polish application, call us on 01 43 13 33 50.

Returns

We accept returns for new, unopened and unused products within 14 days of receipt of order. To make an exchange, you can follow the standard return procedure and then place a new order.

Please contact us by clicking here and we will send you our return form. Once completed, it should be placed inside your return package. We will then process your return as quickly as possible.

You can also return items directly to our boutique at 19 rue d'Enghien, 75010 Paris from Wednesday to Saturday, 12 am to 7.30 pm. Any new, unused items can be returned. Contact our customer service team to request the form you need.

If a product return is lost, stolen or damaged in transit, we reserve the right to withhold reimbursement.

Promo code & Discount

Once your shopping cart is ready and you are entering your delivery address, you will see a field on the right to enter and apply your promotion code. Please note that only one promotional code can be used per order.

Unfortunately, once you have confirmed your order we cannot add any type of promotional code, goodies or discount to the order total. Also, our special offers cannot always be combined.

Refer a friend or family member and you'll both get €10 off your next order. Just click on the link sent by your referrer and a pop-up window will open with a discount code. You need to enter this code when you confirm your order to get your reward.

Checkout

We accept credit and debit cards, PayPal, Amazon Pay, Apple Pay, Bancontact, SoFort and Giropay.

First of all,check your credit card expiry date

If it’s a new card, you sometimes have to withdraw money or make an in-store payment before you can use it online.

If you’ve tried several time and/or several cards, try with a new email address, or use another payment method (e.g. PayPal).

If you are placing a large order, check the credit limit on your card.

Our products

All our products are made in France, with the sole exception of our LED lamps. (Unfortunately, we weren’t able to find a manufacturer in Europe, so we have them shipped from overseas by boat).

Our product ranges are green and clean with up to 84% bio-sourced ingredients (of natural origin). They are also free of endocrine disruptors, monomers and hydroquinone.

Of course! Our products contain no ingredients of animal origin or that have been tested on animals.

You will find the full list of ingredients on the “Ingredients” tab of the product description page.

Our Green range is a range of regular nail polishes. Our Green Flash polishes need to cure under an LED lamp and last for up to 10 days!

So you should never mix them with products from other ranges or brands.

You should try to open it as little as possible and close it as quickly as possible! A little tip to beat the heat: the fridge is the best place to keep it! Reducing the temperature helps prevent the polish from evaporating and slows down the rate at which the ingredients deteriorate. If this isn’t possible, our official Green Flash thinner will make your Green Flash polish smooth again!

How long your Green Flash polish lasts depends on what you do with your hands and your nail type.
What type of nails do you have? Complete our analysis by clicking here and find out!.

For maximum staying power, we recommend that you:

Remove any oil from your nails using a gentle, acetone-free nail polish remover.

Apply VERY thin coats of polish (only pass the brush once over each part of the nail).

If the coats are sufficiently thin, the curing time indicated should be long enough (don’t be surprised if the base coat is still a bit sticky after a minute).

Cap the nail by running the brush lightly over the tip.

Absolutely not!

Soak 10 small cotton pads (the size of your nails) in gentle, acetone-free nail polish remover, like our Green Flash Nail Polish Remover.

Press a cotton pad onto each nail (you can use our wraps or clips to hold them in place). Each nail should be completely covered by its soaked pad.

Wait for 1-2 minutes without touching them.

Remove themone by one and the nail polish should come off with them!

If there is still some base coat left, you can repeat the process for a few seconds.

For the Green Flash range, we recommend you use an LED lamp with an output of at least 18W, like our travel lamp (18W) or our pro lamp (36W). The curing time will depend on the power of your lamp!

Does your lamp no longer come on? Is it flickering? Contact us by clicking here! If you can attach a video to your message showing the problem you are having, we can resolve it more quickly :)

Our product ranges are green and clean with up to 84% bio-sourced ingredients. They are also free of endocrine disruptors, monomers and hydroquinone. However, women should avoid all types of nail polish when they are pregnant. We recommend you speak to a healthcare professional for further advice.

We have had excellent feedback about the fact that Green Flash does not cause any adverse reactions. However, we cannot guarantee that no-one will have a reaction. We recommend you test the polish on a small area of the nail and wait for 48 hours. Remove it, then wait another 48 hours. If there is no adverse reaction, you can use Green Flash no problem.

✨ If you haven’t found the answer to your question, contact us by clicking here!✨