Frequently Asked Questions

Delivery

You can track the progress of your order via our interface: https://manucurist.shipup.co/

We deliver all over France and overseas.

Click and Collect 
Retrait gratuit au Green Club Manucurist
Sans minimum d'achat, achetez en ligne et récupérez votre commande en boutique au 19 rue d'Enghien 75010 Paris (de 13h à 19h30).

Livraison Verte Express
Livraison à domicile - 6,90€, offerte à partir de 89€
Les commandes enregistrées avant 14h (quatorze heure), sont livrées par coursier le soir même entre 19h et 22h. Si la commande est validée après 14h, la livraison se fera le lendemain entre 19h et 22h.
Les codes postaux suivants sont desservis par cette option :
75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75010, 75011, 75012, 75013, 75014, 75015, 75016, 75017, 75018, 75019, 75020, 75116, 92100, 92110, 92120, 92130, 92150, 92170, 92200, 92240, 92300, 92800, 93100, 93170, 93260, 93300, 93310, 93500, 94160, 94200, 94220, 94250, 94270, 94300, 93400.

France / Monaco / Andorre
Home delivery — €6.40
2-3 business days. Free delivery when you spend €39 or more.

DOM TOM
Home delivery — €25
5-10 business days. Free delivery when you spend €79 or more.

European Union*
*: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Home delivery — €6.40
6-8 business days. Free delivery when you spend €39 or more.

Bulgaria/Croatia/Malta/Norway/Romania/Switzerland
Home delivery — €9
6-8 business days. Free delivery when you spend €79 or more.

Rest of the world excluding United Kingdom, Guernsey and Jersey
Home delivery — €25
Delivery in 8-10 business days. Free delivery when you spend €79 or more.

Zone A
Andorra, Austria, Belgium, France, Germany, Ireland, Isle of Man, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain
Express delivery - €12.40
1-2 business days.

Zone B
Albania, Algeria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Greece, Hungary, Iceland, Latvia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Macedonia, Malta, Mauritania, Moldova, Montenegro, Morocco, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, South Georgia and the South Sandwich Islands, Sweden, Tunisia, Turkey, Ukraine, Western Sahara
Express delivery — €25
1-2 business days.

Zone C
DOM TOM, rest of the world excluding United Kingdom, Guernsey and Jersey
Express delivery - €35
1-2 business days.

In the “Manucurist order shipping update” email
Once the carrier has collected your package, you will receive an email with an update of your order status and your carrier tracking number.

Or in your customer account
If you created a customer account when you placed your order, your carrier tracking number will be shown there under “My orders”.

Or on the order tracking page
By entering your name and postcode: https://manucurist.shipup.co/ If no tracking number is available, it means your order has not yet been collected by the carrier.

It’s possible that one of your neighbours or the concierge of your building took it in for you. Don’t forget to ask them! If not, it may be that the carrier updated the delivery status before delivering the package. Please allow at least one more business day for it to arrive!

If it still hasn’t come, feel free to send an email to hello@manucurist.com, so we can find a solution together :)

Orders

Unfortunately, once you have placed your order, you cannot change the items ordered.

With a little luck, your order won’t yet have been processed by our logistics coordinator. In this case only, we will be able to cancel it if you send an email immediately to hello@manucurist.com.

Check whether your package was open or damaged before you opened it, and take photos of the outside and contents. Then send all the pictures to hello@manucurist.com and we will find a solution for you!

You should click on ‘Forgot password?’ on the login page. We will then send a link to your email address so you can reset your password. If you have any problems, you can contact us at hello@manucurist.com.

Returns & Exchanges

We accept returns for new and unused products within 14 days of receipt of order. To make an exchange, you can follow the standard return procedure and then place a new order.

Please contact us at hello@manucurist.com and fill in the form by clicking here , so we can process your return as quickly as possible.

Payment

We accept credit and debit cards, PayPal, Amazon Pay, Apple Pay, Bancontact, SoFort and Giropay.

First of all,check your credit card expiry date

If it’s a new card, you sometimes have to withdraw money or make an in-store payment before you can use it online.

If you’ve tried several time and/or several cards, try with a new email address, or use another payment method (e.g. PayPal).

If you are placing a large order, check the credit limit on your card.

Once your basket is ready and you are entering your delivery address, you will see a field on the right for entering and applying your promo code. Please note that you can only use one promo code per order.

Our products

All our products are made in France, with the sole exception of our LED lamps. (Unfortunately, we weren’t able to find a manufacturer in Europe, so we have them shipped from overseas by boat).

Our product ranges are green and clean with up to 84% bio-sourced ingredients (of natural origin). They are also free of endocrine disruptors, monomers and hydroquinone.

Of course! Our products contain no ingredients of animal origin or that have been tested on animals.

You will find the full list of ingredients on the “Ingredients” tab of the product description page.

Our Green range is a range of regular nail polishes. Our Green Flash polishes need to cure under an LED lamp and last for up to 10 days!

So you should never mix them with products from other ranges or brands.

You should try to open it as little as possible and close it as quickly as possible! A little tip to beat the heat: the fridge is the best place to keep it! Reducing the temperature helps prevent the polish from evaporating and slows down the rate at which the ingredients deteriorate. If this isn’t possible, our official Green Flash thinner will make your Green Flash polish smooth again!

How long your Green Flash polish lasts depends on what you do with your hands and your nail type. For maximum staying power, we recommend that you:

Remove any oil from your nails using a gentle, acetone-free nail polish remover.

Apply VERY thin coats of polish (only pass the brush once over each part of the nail).

If the coats are sufficiently thin, the curing time indicated should be long enough (don’t be surprised if the base coat is still a bit sticky after a minute).

Cap the nail by running the brush lightly over the tip.

Absolutely not!

Soak 10 small cotton pads (the size of your nails) in gentle, acetone-free nail polish remover, like our Green Flash Nail Polish Remover.

Press a cotton pad onto each nail (you can use our wraps or clips to hold them in place). Each nail should be completely covered by its soaked pad.

Wait for 1-2 minutes without touching them.

Remove themone by one and the nail polish should come off with them!

If there is still some base coat left, you can repeat the process for a few seconds.

For the Green Flash range, we recommend you use an LED lamp with an output of at least 18W, like our travel lamp (18W) or our pro lamp (36W). The curing time will depend on the power of your lamp!

Does your lamp no longer come on? Is it flickering? Contact our team at hello@manucurist.com! If you can attach a video to your message showing the problem you are having, we can resolve it more quickly :)

Our product ranges are green and clean with up to 84% bio-sourced ingredients. They are also free of endocrine disruptors, monomers and hydroquinone. However, women should avoid all types of nail polish when they are pregnant. We recommend you speak to a healthcare professional for further advice.

We have had excellent feedback about the fact that Green Flash does not cause any adverse reactions. However, we cannot guarantee that no-one will have a reaction. We recommend you test the polish on a small area of the nail and wait for 48 hours. Remove it, then wait another 48 hours. If there is no adverse reaction, you can use Green Flash no problem.

The 36W lamp is more powerful. This means you can half the curing time to 20 minutes. The travel lamp is easy to transport and ideal for frequent travellers, but the curing time is 40 minutes.

✨ If you haven’t found the answer to your question, contact us by clicking here or send a message to hello@manucurist.com!✨