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FAQs
How do I join the loyalty programme?
Simply sign up to create your account and start earning rewards!
How can I earn points?
Earn points by signing up, making purchases and more! See the Ways to Earn section for details.
How can I use my points?
Log in, go to your dashboard and select the Ways to Redeem section to exchange your points for rewards.
Where can I see my points balance?
First, log in to your account! Your points balance will appear at the top of the loyalty page, on your dashboard or at checkout.
How can I use my points?
Log in, go to your dashboard and select the Ways to Redeem section to exchange your points for rewards.
Do my points expire?
Points expire after one year of account inactivity.
Do my rewards expire?
Rewards do not expire once activated in your account.
What happens to my points if I return a purchase?
If you return a purchase, the points earned for it will be deducted from your account.
When will I receive my birthday gift?
On your birthday! The only exception is if your birthday falls within 30 days of the date you entered it. This is an anti-fraud measure, and you’ll still receive your points after approximately 30 days.
I forgot to use my points at checkout. Can I apply them afterwards?
Unfortunately, no. Points cannot be redeemed after a purchase has been made.

