Refund policy


Reimbursement policy

has. If the customer has already received his order:
In the event of withdrawal, Manucrist will reimburse him all the payments received for the order, including the delivery costs, for any unrealed product, offered by Manucrist and without supplement no later than 8 days after the customer's request. Manucrist, however, is the right to postpone the reimbursement until it has received the returned products, payable by the customer. The refund will be made by credit on the bank account of the customer corresponding to the bank card used to pay the order or by the PAYPAL account if the order has been paid via PayPal.

b. If the order has not yet been shipped:
In the event of customer withdrawal, Manucist will reimburse all the payments received for the order on the articles not open without excessive delay and in any event, at the latest 8 days after the customer's request. In the event of partial return of the products ordered or error on the delivery address by the customer, the initial delivery costs will not be reimbursed.

vs. The case of promotional offers:
The customer may have to benefit from a conditional promotional offer, or free delivery, allowing him to obtain a reduction. In the event of return by the Customer of a party only of the items that allowed him to benefit from this promotional offer, the Customer will be reimbursed for an amount equal to the price of the returned product from which the reduction applied initially and to which the customer will be deducted will no longer be able to claim. 
Likewise, the customer may have to benefit from a gift for the purchase of one or more products. In the event of return by the customer of this product or part of these products, the customer must also return the gift from which he has benefited.