Q&A 

 

Where can I have my order delivered?

You can have your order delivered anywhere in France or abroad.

 

What is the delivery time and cost?

FRANCE, MONACO, BELGIUM

Standard delivery - € 6.40
2-4 business days by Colissimo. Free shipping for orders over € 39. 

Standard delivery with signature - € 7.40
Package insured in case of loss, delivery in 2-4 business days. Free shipping for orders over € 39. 
In order to limit disputes related to delivery, standard delivery is always with signature for orders over € 100. 

Delivery to a pick-up location - € 5.40
2-4 business days by Colissimo. Free shipping for orders over € 39. 

Chronopost 24h - € 12.40
Orders placed before 11am will be shipped out on the same day by Colissimo and delivered on the next day before 1pm (excluding Saturdays, Sundays and public holidays).
Orders placed after 11am will be shipped out on the next day and delivered within 24 hours.

DOM TOM

Standard delivery - € 25
5-10 business days by Colissimo. Free shipping for orders over € 79. 

EUROPE

Standard delivery - from € 9
Delivery costs and times depend on the destination country. 
Delivery in 3-8 business days. Free shipping for orders over € 79.

REST OF THE WORLD 

Standard delivery - from € 25
Delivery times depend on the destination country. 
Delivery in 6-10 business days. Free shipping for orders over € 79.


How do I pay for my order?

We accept Paypal and all debit cards.

 

How do I return or exchange an item?

To return or exchange an item please visit our contact form section and send an email to our customer service.

 

I received a damaged item!

First take pictures of the damaged item and shipping box. Then go to our contact form section and send an email to our customer service with the photos and a short description of the damaged item. Our customer service will get to you as soon as possible.

 

I cannot remember my password!

If you cannot remember your password, please click on “forgotten password” on the log-in page and follow the instructions to reset your password. If you experience any difficulties, please contact us at hello@manucurist.com

 

Why did my payment fail?

The transaction may be declined if:

-          Your card has expired.

-          You are using a brand-new card (you must have made a cash withdrawal or offline payment beforehand).

-          You have reached your agreed monthly limit.

 

How do I use my voucher?

With a voucher you are able to get a discount on your order. You cannot use more than one promo code on the same order.

 

If you haven't found the answer to your question, please contact us here 
or send a message to hello@manucurist.com